Stories on Health

I’ve had two contrasting experiences with diabetes companies recently. We buy my son’s insulin through a national mail order pharmacy. It’s the best deal we can get—and heaven knows diabetes is expensive enough already. But placing an order with this pharmacy is like trying to get through airport security when you’re in a hurry. Last time I placed the order, I gave them my debit card number when I ordered. However, the amount of the charge was over $150. So they had to re-contact me confirm that the charge was OK. Like I didn’t know how expensive insulin is! Anyway, I called them right back as soon as I got the message. I approved the charge. Imagine my surprise the next week when instead of receiving insulin, I received a letter telling me that they couldn’t process my order because they had not heard back from me regarding the approval of the charge! It took two more weeks before I had insulin in my hands.

Then, recently I had to reorder some supplies for my son’s insulin pump. I called our local diabetes supplier. The helpful woman on the other end knew what products I had ordered before, what was the best way to handle the billing with my insurance company, and gave me advice on how to save money on my order. Then the supplies arrived the next day. Take a wild guess where my customer loyalty lies!